Sivasamgi Refund Policy – Hassle-Free Returns for Your Women's Ethnic Wear Fashion Delight

Refund Policy

SIVASAMGI aims to provide the highest quality handcrafted products. Due to the handmade nature of our fabrics and printing techniques, slight variations may occur. These are not defects, but rather signs of the handmade process. We stand behind our products and accept returns within 10 days of purchase if you are unsatisfied for any reason. Simply return the unused product with original tags and a receipt for a full refund or exchange. We want you to love what you purchased! If not, let us make it right. Our customer service team is available to assist with any questions about returns.

Please read below our return policy before you return any product:

  • Orders cannot be canceled, only returned within 10 days of invoice date. 
  • To return, email us at sales@sivasamgi.com with order details. We will contact you to process the return. 
  • Sale items are not returnable. 
  • Customers must ship returns at their own expense via a reliable courier and provide tracking details. Returns must be unused, unaltered, and in saleable condition in original packaging.
  •  We may reject returns if criteria are not met. Refunds are issued within 2-4 days of receiving the return shipment, in the original payment method, and appear in your account within 10-15 days. 
  • For cash payments, we will request bank details to refund. 
  • Shipping costs are non-refundable. 
  • Please return products to “SIVASAMGI” at the provided address. Let us know if you need any clarification on the return policy details.
D-1605, YashOne Society, Hinjewadi Phase 1, Maan, Pathak road, Pimpri Chinchwad – 411057.

Delivery Policy

SIVASAMGI provides free shipping on prepaid orders above INR 799 across India. Products are usually dispatched within 10 days of ordering after undergoing quality and hygiene checks, tagging, and packaging. All orders will be delivered to the address provided at checkout. For faster 2-3 day delivery, refer to the Express Delivery section. Once dispatched, a tracking ID will be emailed to track the order. If unsatisfied with your purchase, follow the exchange and return process. Initiate returns within 3 days of receiving the product. Contact customer support for assistance. Shipping charges for returns will be borne by SIVASAMGI.

Free Exchange

Customers can request an exchange within 3 days of receiving their order by clicking on the exchange link. They need to provide their order number and contact information. Exchanges can be made for the same item in a different color/size or a completely different item. We will arrange pickup of the original item and delivery of the replacement once we receive the return. Exchanged items must be unused/unworn and the request must be within 3 days of delivery. Exchanges are free but items cannot be exchanged more than once. See our full Exchange and return policy for more details.

Return

To start return process for your order, please mail us at sales@sivasamgi.com. Kindly enter the order number and your registered email ID and registered phone number.
If the customer is unsatisfied with the product delivered then he/she needs to raise the request within 3 days from the date of receiving the product(s). We will arrange a pick-up from your place (reverse pick-up may not be available on selected pin codes).

RETURN REQUESTS WILL ONLY BE ENTERTAINED IF THE CUSTOMER HAS ACCEPTED ONLY AN UNTEMPERED PACKAGE.

In case of Prepaid Return, the customer will be liable to pay the shipping charges for sending back the product to our warehouse. Full amount will be refunded to the customer(Prepaid orders) after making a deduction of standard delivery charges paid by SIVASAMGI at the time of generating the reverse pickup.
COD RETURNS WILL RECEIVE A COUPON CODE WORTH THE SAME AMOUNT AS YOUR ORDER VALUE (AFTER DEDUCTING THE RETURN SHIPPING CHARGES) WHICH CAN BE USED IN UNDER 90 DAYS FROM THE ISSUANCE OF THE COUPON CODE.
The amount will be refunded to your bank account within 3-7 days after the product is received by us.

PLEASE NOTE – WE DO NOT ACCEPT RETURN & EXCHANGE REQUEST ON WHATS APP/ INSTAGRAM. To generate your request mail us at sales@sivasamgi.com

Read more about our Exchange & Return policy in detail here.

Exchange And Return Policy

We want all our customers to be fully satisfied with their purchases. If for any reason you are not completely happy with an item, please contact us within 3 days of receiving your order. We will gladly accept returns or exchanges on most items, as long as they are in original condition with tags still attached.
To initiate a return or exchange, please email us at sales@sivasamgi.com. We will provide instructions on how to securely package and ship the item back to us. Once we receive the returned merchandise, we will inspect it and process your refund or exchange within 3 business days.
Refunds will be issued in the original form of payment. For exchanges, we are happy to send a replacement item to you at no additional shipping cost. If your exchange results in a less expensive item, we will refund you the difference.
Please note that custom or personalized items are made to order and cannot be returned or exchanged. Clearance and sale items are final purchases. We also do not accept returns or exchanges if the item has been worn, used, damaged, or is missing parts or accessories.
Our goal is to make your shopping experience enjoyable. Please let us know if you have any questions about our exchange and return policy. We are here to help!

General Instructions For Exchange / Return in Embroidery / Handwork

We do not accept exchanges for minor issues like threads on the backside, as they are left slightly long to protect the embroidery. Handwork and machine embroidery involve human craftsmanship, so slight variations in stitches, motifs, or threads are natural and not eligible for exchange. Each piece is unique and made by hand just for you, so please understand if there are minor differences. For further queries, reach us at sales@sivasamgi.com. We appreciate your patience with the handcrafted process!
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